Feed back and ComplaintsAn informal feedback book is freely available on our table while the team is on shift. We thank you for your comments and will take on board any suggestions. The Team Leader also has formal feedback forms for suggestions and concerns. Should there be any complaints about our service please click on the link below for the official complaints procedure.
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Privacy Statement1. Mackay Street Chaplaincy respect and seek to protect our client’s privacy at all times. We only collect information from or about our clients that is needed to assist them.
2. We will only pass that information on to those who need it to assist our clients, such as other service providers (paramedics, police, taxi rank controllers and security) or as required by law. 3. We may also pass on information to the Police if we are concerned that a crime has been committed or is about to be committed. 4. We may release de-identified information about the ways we assist on the streets for statistical purposes, training, case studies, and to relevant authorities. 5. Any information that we collect from or about our clients will be kept securely. Our full privacy statement, concerning clients and employees is available to view in the file below -
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HELPFUL LINKS:
Physical Health Help• 000
• Local GP • Mackay Base hospital: 49 686 000 |
mental Health Help• GP or Base Hospital
• ATODS - 49 683 893 • Lifeline - 13 11 14 Crime Stoppers Mackay |
Faith Links:MACKAY Churches together - www.mackaychurchestogether.org.au
• Mackay Street Chaplaincy on Facebook (message us) http://www.biblegateway.com • www.faithfacts.org (not necessarily reflecting the beliefs of Mackay Street Chaplaincy) |
Contacts: |
